Windows 365 Devices Test

Administrators manage Windows 365 devices through Microsoft Intune to ensure centralized, secure, and consistent management of the device. Intune enables administrator to apply configuration and compliance policies, deploy apps and updates, monitor device health, and manage life-cycle of the devices from provisioning to deprovisioning through a single unified console. Intune enhances security of the 365 devices, simplifies administration, and ensures users have reliable access to well-managed devices.

Continuous monitoring of the device life-cycle plays a vital role in maintaining the reliability and operational efficiency of the Windows 365 devices. If the life-cycle of devices is not monitored, administrators may face several operational and user-impacting issues. Devices stuck in provisioning, failed, or unknown states can delay user access to the devices or cause downtime. If the deprovisioned or expired devices are left unmonitored, they will continue consuming licenses unnecessarily, leading to higher costs. Additionally, missed status changes such as grace period or resizing failures can result in compliance risks, security gaps, and inconsistent configurations across the environment. To avoid such anomalies, administrators should continuously monitor the Windows 365 devices and their life-cycle. This can be easily achieved using the Windows 365 Devices test.

This test helps administrators monitor the overall provisioning health and life-cycle status of Windows 365 devices managed through Microsoft Intune. By tracking the number of devices in various states such as provisioned, provisioning, failed, or in grace period, administrators can quickly identify issues affecting the availability or performance of the devices. If more number of devices are detected to be in failed, deprovisioning, or unknown states, it may indicate provisioning errors, license assignment issues, or connectivity problems between Intune and Windows 365 services. By regularly monitoring these metrics, administrators can timely detect of provisioning delays, maintain optimal user access to the devices, and proactively troubleshoot of bottlenecks (if any) in device life-cycle operations.

Target of the Test: Microsoft Intune

Agent deploying the test: A remote agent

Output of the test: One set of results for the Microsoft Intune being monitored

Configurable parameters for the test
Parameters	Description
Test Period	How often should the test be executed.
Host	The host for which the test is to be configured.
Tenant ID	Specify the Directory ID of the Azure AD tenant to which the target subscription belongs. To know how to determine the Directory ID, refer to Configuring the eG Agent to Monitor Microsoft Intune Using Intune REST API.
Client ID, Client Password, and Confirm Password	To connect to the target subscription, the eG agent requires an Access token in the form of an Application ID and the client secret value. For this purpose, you should register a new application with the Azure AD tenant. To know how to create such an application and determine its Application ID and client secret, refer to Configuring the eG Agent to Monitor Microsoft Intune Using Intune REST API. Specify the Application ID of the created Application in the Client ID text box and the client secret value in the Client Password text box. Confirm the Client Password by retyping it in the Confirm Password text box.
Is DD Required for Provisioned Device	By default, this flag is set to No. This implies that by default, detailed metrics will not be available for the Devices in provisioned status measure of this test. To enable detailed diagnosis for this measure, you can set this flag to Yes. In this case, you will be able to view the complete details of all Windows 365 devices that are currently provisioned and ready for use, as part of detailed diagnostics.
Is DD Required for Provisioned with Warning Device	By default, this flag is set to No. This implies that by default, detailed metrics will not be available for the Devices in provisioned with warnings status measure of this test. To enable detailed diagnosis for this measure, you can set this flag to Yes. In this case, you will be able to view the complete details of all Windows 365 devices that completed provisioning but reported warnings/minor issues, as part of detailed diagnostics.
Is DD Required for Moving Region Device	By default, this flag is set to No. This implies that by default, detailed metrics will not be available for the Devices in moving region status measure of this test. To enable detailed diagnosis for this measure, you can set this flag to Yes. In this case, you will be able to view the complete details of all Windows 365 devices that are currently being reassigned or migrated between regions or data centers, as part of detailed diagnostics.
Is DD Required for Unknown Device	By default, this flag is set to No. This implies that by default, detailed metrics will not be available for the Devices in unknown status measure of this test. To enable detailed diagnosis for this measure, you can set this flag to Yes. In this case, you will be able to view the complete details of all Windows 365 devices that are currently in unknown state, as part of detailed diagnostics.
ProxyHost and ProxyPort	In some environments, all communication with the Azure cloud be routed through a proxy server. In such environments, you should make sure that the eG agent connects to the cloud via the proxy server and collects metrics. To enable metrics collection via a proxy, specify the IP address of the proxy server and the port at which the server listens against the ProxyHost and ProxyPort parameters. By default, these parameters are set to none, indicating that the eG agent is not configured to communicate via a proxy, by default.
ProxyUsername, ProxyPassword, Confirm Password	If the proxy server requires authentication, then, specify a valid proxy user name and password in the Proxy Username and Proxy Password parameters, respectively. Then, confirm the password by retyping it in the Confirm Password text box. If no proxy server is used, or if the proxy server used does not require authentication, then the default setting - none - of these parameters, need not be changed.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements reported by the test
Measurement	Description	Measurement Unit	Interpretation
Devices in provisioned status	Indicates the number of Windows 365 devices that have been successfully provisioned.	Number	If the value of this measure is low, it may indicate provisioning delays, failed setups, or configuration issues that prevent users from accessing their devices. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in not provisioned status	Indicates the number of Windows 365 devices that have not yet completed the provisioning process.	Number	A low value is preferred for this measure. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in provisioning status	Indicates the number of Windows 365 devices that are currently being set up and not yet fully ready for use.	Number
Devices in deprovisioning status	Indicates the number of devices that are in the process of being removed from Microsoft Intune management or reset to factory settings.	Number
Devices in provisioned with warnings status	Indicates the number of Windows 365 devices that completed provisioning but reported warnings/minor issues during setup.	Number	A high value for this measure indicates frequent setup issues or partial configurations that might affect device readiness or compliance. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in pending provision status	Indicates the Windows 365 devices that have been assigned for provisioning but the setup process has not yet started.	Number
Devices in resizing status	Indicates the number of Windows 365 devices that are currently undergoing resource allocation or profile adjustment process.	Number
Devices in resize pending license status	Indicates the Windows 365 devices that are waiting for valid license assignment before proceeding with resizing or configuration changes.	Number	A high value for this measure may indicate license assignment issues blocking resizing operations. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in failed status	Indicates the number of Windows 365 devices that failed during provisioning, configuration, or update operations.	Number	Ideally, the value of this measure should be low. A high value for this measure may indicate multiple provisioning or configuration failures that require immediate action. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in grace period status	Indicates the number of devices that are currently in license grace period.	Number	The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in restoring status	Indicates the number of Windows 365 devices that are being restored to a previous state or configuration during an Intune recovery or remediation process.	Number
Devices in moving region status	Indicates the number of Windows 365 devices that are currently being reassigned or migrated between regions or data centers.	Number	The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.
Devices in unknown status	Indicates the number of Windows 365 devices whose current state could not be determined due to incomplete reporting, connectivity issues, or sync delays.	Number	A low value is desired for this measure. A high value indicates reporting or synchronization issues, which should be investigated promptly to monitor and resolve connectivity or data update failures. The detailed diagnosis of this measure displays the ID and display name of the Windows 365 device, image display name, name of provisioning policy used, on-premises connection name, service plan name, user principal name, last modified date and time, managed device ID, managed device name, Azure AD device ID, service plan type, disk encryption state, and provisioning type.