Monitoring SAP Cloud Connector

eG Enterprise offers a specialized monitoring model that monitors the SAP Cloud Connector using specialized tests and sheds light on current or probable performance dips that the service might suffer.

Figure 1 : Layer Model for SAP Cloud Connector

Every layer of Figure 1 is mapped to a wide variety of tests that monitor critical performance parameters such as connectivity, workload, performance, memory usage etc. of the application. To pull out such useful performance data from the service, the eG agent uses APIs to connect to SAP Cloud Connector.

The metrics so collected would enable administrators to find accurate answers for the following performance queries:

• Is SAP cloud connector able to connect to backend systems?
• Are there any certificates which are due for expiry in near future?
• Are there any certificates which have already expired?
• Are there majority of connections to backend system active?
• Are the number of calls from SCC to backend system creating high load on backend systems?
• Is the call rate between SCC and backend systems within tolerance limit?
• Is there any tunnel in faulted status and needs to be reset?
• Are there any long running calls?
• Are there any failed service channels?
• What is the maximum execution time and out of which how much time is spent in transaction blocked state?
• What is the breakdown of time taken by each call?
• Is time taken by each step in the call, within tolerance limit?
• Are the logs and trace files pointing to any potential issue?

Effective monitoring of SAP Cloud Connector is crucial to maintaining a seamless and secure integration between on-premises and cloud systems, which is often essential for businesses relying on SAP technology for their operations.