Installing the eG SCOM Connector

Pre-requisites for Installing the eG SCOM Connector

The first step towards integrating the eG manager with SCOM is to install the eG SCOM Connector. Before installing this software, ensure that the following requirements are met:

Software Requirements

Operating Systems

  • Windows 2008 R2 / 2012 / 2016 / 2019
  • Windows 7 / 8 /10
  • All operating systems must be installed with latest service pack
  • Server operating system is recommended for production deployments

Other Software Requirements

  • SCOM Agent 2012 / 2012 SP1 / 2012 R2 / 2016 / 2019
  • For SCOM 2012 / SP1 / R2, Microsoft .NET version 4.0 and above is required. Also, make sure that .NET Framework 3.5 Features (indicated by Figure 1 below) is installed on the host on which the eG SCOM Connector is to be installed.

    Figure 1 : Checking whether the .NET Framework 3.5 Features is installed

  • For SCOM 2016 and above, Microsoft .NET version 4.5.2 (or above) is required.

 

Hardware Requirements:

CPU

2GHz or faster x86 or x64 processor. This can support integration of up to 100 monitored components in eG manager. Thereafter, for every additional 100 components to be integrated, add 1 additional processor with 2GHz processing speed.

Memory

Minimum 2 GB (recommended: 4 GB);  this can support integration of up to 100 monitored components in eG manager. Thereafter, for every additional 100 components to be integrated, add another 2 GB.

Disk Space

Minimum 2 GB (recommended: 4 GB)

 

Other Requirements:

  • The connector software should be installed on a system that is installed with a SCOM agent and is managed by a SCOM server;

    Note:

    Do not uninstall or upgrade the SCOM agent after deploying the connector software.

  • The Windows Installer Service should pre-exist on the system chosen for installing the eG connector;
  • The system hosting the connector should be able to communicate with the eG manager and the SCOM SDK service via TCP ports; the specific ports that need to be opened and the direction of communication has been provided below:

    Source Destination Access Required

    eG SCOM Connector

    eG Manager Server

    TCP 7077

    eG SCOM Connector

    SCOM Management Server / SDK Service

    TCP 5723

  • It is recommended that the connector software be deployed on a dedicated system; this is because, the connector machine hosts the SCOM agent as well, and the load on the SCOM agent is normally high. You also have the option of installing the eG SCOM connector on a VM. While running on a VM, make sure that the VM is allocated with 2 or more virtual processors. For large environments where hundreds of eG components need to be integrated with SCOM, you can also uniformly distribute the load amongst multiple SCOM agents and eG SCOM connectors.
  • To enable the connector to communicate with the eG manager, configure the connector with the credentials of a user who is registered with the eG Enterprise system. We recommend that a user who is assigned the Monitor role be used for this purpose.  
  • To enable the connector to communicate with the SCOM server, configure the connector with the credentials of a user who has the right to access the SDK service.

How to Install the eG SCOM Connector?

The eG SCOM Connector installable is provided as an MSI package named, eG SCOM Connector.exe. To install the connector using this package, do the following:

  1. From the URL that is provided to you, download the eG SCOM Connector.exe that corresponds to the SCOM version that is in use in your environment (i.e., SCOM 2012/2016/2019) and the processor configuration (i.e., 32-bit or 64-bit).
  2. Once the executable is downloaded to a directory on the local host, run the executable by double-clicking on it.
  3. If the target server does not meet the software pre-requisites described in Section 2.1 above, the installer will not proceed.
  4. If all the documented pre-requisites are fulfilled, then Figure 2 will appear.

    Figure 2 : The Welcome screen

  5. Click the Next button in Figure 2 to proceed with the installation. Figure 3 will then appear.

    Figure 3 : The License agreement

  6. Accept the license agreement and click the Next button in Figure 3.
  7. When Figure 4 appears, the directory in which the eG SCOM Connector will be installed by default, will be displayed. This default directory cannot be changed. Click the Next button to proceed.

    Figure 4 : Specifying the install directory of the connector

  8. When Figure 5 appears, click Install to begin the installation.

    Figure 5 : Clicking 'Install' to begin the installation

  9. Figure 6 will indicate the progress of the installation to you.

    Figure 6 : Progress of the installation

  10. When installation ends, Figure 7 will appear. Click Finish to exit the wizard.

    Figure 7 : Finishing the installation