Printer Job Status Test

This test continuously monitors all the printers i.e., physical or network printers configured in the target system and for each printer, reports the number of printing jobs that are currently processed and the number of jobs that are waiting in the print queue. Using this test, administrators can identify the printer that has maximum number of jobs in waiting state in the print queue. This will help administrators troubleshoot issues with the printers resolve any impending issues at the earliest.

This test is disabled by default. To enable the test, go to the enable / disable tests page using the menu sequence : Agents -> Tests -> Enable/Disable, pick the desired Component type, set Performance as the Test type, choose the test from the DISABLED TESTS list, and click on the << button to move the test to the ENABLED TESTS list. Finally, click the Update button.

Target of the test : A Linux system

Agent deploying the test : An internal agent

Outputs of the test :One set of results for each printer configured in the target host system being monitored.

Configurable parameters for the test

Parameter	Description
Test Period	How often should the test be executed.
Host	The host for which the test is to be configured.
Exclude Printers	By default, this test auto-discovers the printers and reports the jobs processed by each printer. In some environments, administrators may want to exclude the jobs processed by certain printers from the scope of monitoring. For this purpose, administrators can specify a comma-separated list of printers in the Exclude Printers text box. The printers specified in this text box will not auto-discovered and hence will not be listed as descriptors of this test. By default, this parameter is set to none.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test

Measurement	Description	Measurement Unit	Interpretation
Current jobs	Indicates the number of printing jobs that are currently processed in this printer.	Number	The detailed diagnosis helps to find out the Job ID, Job rank, Owner, Job file name, File size(bytes), and Local start time.
Long running jobs	Indicates the number of printing jobs that are waiting in the print queue on this printer.	Number	The detailed diagnosis of this test provides the Job ID, Job rank, Owner, Job file name, File size(KB), and Time in Printer queue(min). If a job is waiting for more than 15 minutes in the print queue then, that job is considered as long running job.