Crash Details - OS Test

Event logs on Windows PCs capture critical error conditions such as service crashes and application crashes on the PCs, application and service hangs, and service errors. Since the crash/slowness experienced by any mission-critical program/service on a Windows PC may affect the uptime of the dependent business services, administrators should be able to instantly capture these serious problem conditions, investigate the reasons for their occurrence, and promptly resolve them. This is exactly what the Crash Details -OS test helps administrators achieve! This test periodically scans the event logs on each Windows PC and reports the count of crashes, hangs, and errors that may have occurred recently on that PC. Detailed diagnostics provided by this test pinpoints the applications/services that crashed, hanged, or encountered errors, and thus enables quick and efficient troubleshooting.

Target of the test : A Windows 365 Cloud PCs Group

Agent deploying the test : A remote agent

Outputs of the test : One set of results for every Cloud PC

Configurable parameters for the test
Parameter	Description
Test Period	How often should the test be executed.
Host	The nick name of theWindows 365 Cloud PCs Group component for which this test is to be configured.
Port	Refers to the port at which the specified host listens to. By default, this is NULL.
Report Powered OS	If this flag is set to Yes (which is the default setting), then the 'inside view' tests will report measures for even those Cloud PCs that do not have any users logged in currently. Such PCs will be identified by their name and not by the username_on_CloudPCName. On the other hand, if this flag is set to No, then this test will not report measures for those Cloud PCs to which no users are logged in currently.
Report By User	This flag is set to Yes by default. The value of this flag cannot be changed. This implies that the Cloud PCs in environments will always be identified using the login name of the user. In other words, this test will, by default, report measures for every username_on_CloudPCName.
Show Whitelist Apps Only	In some highly secure environments, administrators whitelist an index of business-critical and most commonly used applications that are permitted to be present and active on the target physical machine. The goal of whitelisting is to protect the target server from potentially harmful applications and prevent any unauthorized files from executing. Application whitelisting places control over which applications are permitted to run on the target server and is controlled by the administrators, rather than the end-user. In such environments, administrators may wish to monitor only the applications that are whitelisted on the target server. To achieve this, administrators can set the Show Only Whitelist Apps flag to Yes. By default, this flag is set to No indicating that this test monitors all applications executing on the target server. By default, eG Enterprise offers a comma separated list of pre-defined applications specified against the WhiteListProcesses option in the [EXCLUDE_APPLICATIONS] section of the eg_tests.ini file available in the <eG_INSTALL_DIR>/manager/config folder. Setting the Show Only Whitelist Apps flag to Yes will enable this test to monitor only the applications that are listed against the WhiteListProcesses option. If administrators wish to add or remove one or more applications to/from this pre-defined list, then, they can do so by specifying the applications against the WhiteListProcesses option.
Ignore Applications Or Services	By default, this parameter is set to none. This means that the test will monitor all applications and services running on the cloud PC, and will alert you every time any of these applications/services crash or hang. If you want to exclude specific applications/services on the PCs from the monitoring scope of this test, then provide a comma-separated list of application/service names here.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. For instance, if you set to 6:1, it means that detailed measures will be generated every time this test runs, and also every time the test detects a problem.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test
Measurement	Description	Measurement Unit	Interpretation
Recent application crashes	Indicates the number of application crash events that occurred on this cloud PC during the last measurement period.	Number	An event with the ID 1000 is logged in the event log every time a program terminates unexpectedly on a virtual desktop. This measure reports the number of events in the event log with event ID 1000. Use the detailed diagnosis of this measure to know which programs and modules stopped suddenly.
Recent service crashes	Indicates the number of service crash events that occurred on this PC during the last measurement period.	Number	An event with the ID 7031 is logged in the Service Control Manager every time a service terminates ungracefully. This measure reports the number of events in the event log with event ID 7031. Use the detailed diagnosis of this measure to know the complete details of such events.
Recent application hangs	Indicates the number of application hang events that occurred on this PC during the last measurement period.	Number	An event with the ID 1002 is logged in the Application Event Log every time an application hangs. This measure reports the number of events in the event log with event ID 1002. Use the detailed diagnosis of this measure to know the complete details of the recent application hang events.
Recent service hangs	Indicates the number of service hang events that occurred on this PC during the last measurement period.	Number	An event with the ID 7022 is logged in the Service Control Manager every time a service hangs. This measure reports the number of events in the event log with event ID 7022. Use the detailed diagnosis of this measure to know the complete details of the recent service hang events.
Recent service errors	Indicates the number of service errors that occurred on this PC during the last measurement period.	Number	Events with the ID 7023, 7024, and 7026 are logged in the Service Control Manager every time a service error occurs. This measure reports the number of events in the event log with the aforesaid event IDs. Use the detailed diagnosis of this measure to know the complete details of the recent service errors.