Room Events Test
Zoom Rooms is a software-based room system that provides an integrated experience for audio conferencing, wireless screen sharing, and video conferencing. Zoom Rooms can be used for room-only attendees, or remote attendees joining from another room, from their desktop, or from their mobile device.
Given the utility of Zoom rooms and widespread usage, it is important to monitor the rooms for administrators to get insights into the number of meeting, call, webinars happening and resources being used including user licensees.
This test monitors the room activities by subscribing to room events and collects key metrics like numbers of events for room alarmed, delayed alert, checked in, checked out etc.
The detailed diagnosis of these measured also provide the details like Room name, Email, Issue, Component, alert time etc.These details help investigate the room related issues and can also highlight problems with recent updates.
Target of the test : Zoom
Agent deploying the test : A remote agent
Outputs of the test : One set of results for the monitored Zoom account
| Parameters | Description |
|---|---|
|
Test period |
How often should the test be executed, the default value is 12 hrs. |
|
Host |
The host for which the test is to be configured. By default, this is Zoom.us. |
|
Client ID |
When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API |
|
Secret Token |
Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API |
|
Show N DD |
By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter. |
|
DD Frequency |
Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency. |
|
Detailed Diagnosis |
To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:
|
| Measurement | Description | Measurement Unit | Interpretation |
|---|---|---|---|
|
Caller flow events |
Indicates the total number of caller events received, these events are published during the flow of phone calls. |
Number |
The detailed diagnosis of this measure reveal more granular metrics like Event Name, Event time, Ringing Start time, Connected start time, Answer start time, Call end time, Callee, Caller number, Callee Extension number, Caller timezone, Caller connection Type, Callee name, Calee number, Cellee extension, Callee Timezone, Callee connection Type, Caller Id, Caller device ID, Meeting Id. |
|
Callee flow events |
Indicates the total number of callee events received, when events are published during the flow of phone calls. |
Number |
The detailed diagnosis of this measure reveal more granular metrics like Event Name, Event time, Ringing Start time, Connected start time, Answer start time, Call end time, Callee, Caller number, Callee Extension number, Caller timezone, Caller connection Type, Callee name, Calee number, Cellee extension, Callee Timezone, Callee connection Type, Caller Id, Caller device ID, Meeting Id. |
|
Voicemail flow events |
Indicates the total number of voicemail events received, when events are published during the flow of voicemail. |
Number |
The detailed diagnosis of this measure reveal more granular metrics like Event name, Event time, Caller name, Caller Extension Type, Callee name, Callee number, Callee extension type, duration, Transcription content, Call Id, Caller Id, Callee Id. |
The detailed diagnosis of Caller flow events reveal more granular metrics like Event Name, Event time, Ringing Start time, Connected start time, Answer start time, Call end time, Callee, Caller number, Callee Extension number, Caller timezone, Caller connection Type, Callee name, Calee number, Cellee extension, Callee Timezone, Callee connection Type, Caller Id, Caller device ID, Meeting Id.
Figure 1 : The detailed diagnostics of the Caller flow events
The detailed diagnosis of Callee flow events reveal more granular metrics like Event Name, Event time, Ringing Start time, Connected start time, Answer start time, Call end time, Callee, Caller number, Callee Extension number, Caller timezone, Caller connection Type, Callee name, Calee number, Cellee extension, Callee Timezone, Callee connection Type, Caller Id, Caller device ID, Meeting Id.
Figure 2 : The detailed diagnosis of the Callee flow events
The detailed diagnosis of Voicemail flow events reveal more granular metrics like Event name, Event time, Caller name, Caller Extension Type, Callee name, Callee number, Callee extension type, duration, Transcription content, Call Id, Caller Id, Callee Id.
Figure 3 : The detailed diagnosis of the Voicemail flow events
