TSP Events Test

In certain cases users prefer standard telephony for connecting to Zoom meeting and Webinar's audio. Zoom allows certain carrier partners to provision Telephony Service Provider (TSP) audio to users. For users to use TSP audio, carrier partners must create a TSP user account with Zoom for the users. The support for TSP comes only with Pro or higher subscription. It is important to monitor which all users are using the TSP, for administrators to have full idea of infrastructure being used.

This test subscribes to TSP events and gather metrics like number of time events like TSP user added, TSP user deleted etc. are raised.

The detailed diagnosis of these measured also provide the details of the events like time of the event, User Id, Dial-In numbers, update information etc.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Zoom account

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed, the default value is 12 hrs.

Host

The host for which the test is to be configured. By default, this is Zoom.us.

Client ID

When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API

Secret Token

Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API

Show N DD

By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

TSP user created

Indicates the total number of events received, when event is triggered each time when the TSP user created.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Conference code, Leader Pin, TSP Bridge, Dial-in numbers code, Dial-in numbers number, Dial-in numbers type, Dial-in numbers Country, Operator, User ID.

TSP user updated

Indicates the total number of events received, when event is triggered each time when the TSP user updated.

Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Conference code, Leader Pin, TSP Bridge, Dial-in numbers code, Dial-in numbers number, Dial-in numbers type, Dial-in numbers Country, Old User Id, Old Email, Old Conference Code, Old Leader Pin, Old TSP Bridge, Old Dial-in Numbers code, Old Dial-In numbers Number, OLd Dial-in numbers type, old Dial-in Number Country, Operator, User ID,

TSP user deleted

Indicates the total number of events received, when event is triggered each time when the TSP user updated.

 Number

The detailed diagnosis of this measure reveal more granular metrics like Event time, Email, Conference code, Leader Pin, TSP Bridge, Dial-in numbers code, Dial-in numbers number, Dial-in numbers type, Dial-in numbers Country, Operator, User ID,

The detailed diagnosis of TSP user created reveal more granular metrics like Event time, Account Id, Owner Id, Email, Operator and Operation:

Figure 1 : The detailed diagnostics of theTSP user created measure

The detailed diagnosis of TSP user updated reveal more granular metrics like Event time, Account Id, Account name. Account alias, Account Support name, Account support email, Managed Domains, Old account ID, Old Account name, Old Account alias, Old Account Support name, Old Account Support Email, Old managed domains, Operator, and Operation:

Figure 2 : The detailed diagnosis of the TSP user updated measure

The detailed diagnosis of TSP user deleted reveal more granular metrics like Event time, Account Id, Owner Id, Email, Operator and Operation:

Figure 3 : The detailed diagnosis of the TSP user deleted measure