Email/SMS Alerting Test

By default, the eG manager alerts administrators regarding abnormalities that arise in their environment through Emails and SMS messages. In environments where eG Enterprise monitors a large number of components, it is impossible for administrators to manually track whether/not the mails/messages have been successfully delivered to the designated recipients. To aid administrators track the delivery of emails/messages with ease, eG Enterprise offers the Email/SMS Alerting test.

This test tracks the Email/SMS message communication from the eG manager and reports the total count of emails and messages sent. This way, this test reveals the mail/messages traffic handled by the eG manager. The test further reveals the count of mails/messages that failed, thus promptly alerting administrators to mail delivery failures. Using this test, administrators can figure out the mail threads that were utilized for sending mails from the eG manager. In the process, this test also reveals the average and maximum time taken for sending out mails.

Target of the test : The eG Manager

Agent deploying the test : An internal/remote agent

Outputs of the test : One set of results for the eG manager being monitored.

Configurable parameters for the test
Parameter	Description
Test period	How often should the test be executed .
Host	The host for which the test is to be configured.
Port	The port number at which the specified host listens.
JMX Remote Port	Here, specify the port at which the JMX listens for requests from remote hosts. In the <EG_MANAGER_INSTALL_DIR>\manager directory (on Windows; on Unix, this will be the /opt/egurkha/manager directory) of the eG manager, you will find a management.properties file. Set the port defined against the com.sun.management.jmxremote.port parameter of the file as the JMX Remote Port.
User, Password, and Confirm Password	By default, JMX requires no authentication or security. Therefore, the User, Password , and Confirm Password parameters are set to none by default.
JNDIName	The JNDIName is a lookup name for connecting to the JMX connector. By default, this is jmxrmi. If you have registered the JMX connector in the RMI registry using a different lookup name, then you can change this default value to reflect the same.
JMX Provider	This test uses a JMX Provider to access the MBean attributes of the eG manager and collect metrics. Specify the package name of this JMX Provider here. By default, this is set to com.sun.jmx.remote.protocol.
Timeout	Specify the duration (in seconds) for which this test should wait for a response from the eG manager. If there is no response from the eG manager beyond the configured duration, the test will timeout. By default, this is set to 240 seconds.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time this test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD frequency.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test

Measurement

Description

Measurement Unit

Interpretation

Last mail send status

Indicates the status of last Email that was sent by the eG manager.

The numeric values that correspond to the measure values are as follows:

Measure Value	Numeric Value
Success	100
Failure	0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate status of the last mail sent by the eG manager. The graph of this measure however, represents the same using the numeric equivalents only.

Last SMS send status

Indicates the status of last SMS that was sent by the eG manager.

The numeric values that correspond to the measure values are as follows:

Measure Value	Numeric Value
Success	100
Failure	0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate status of the last SMS sent by the eG manager. The graph of this measure however, represents the same using the numeric equivalents only.

Mail sent

Indicates the total number of mails sent from the eG manager.

Number

The detailed diagnosis of this measure reveals the IP address of the manager, name of the user, description about alarms, mail ID of the recipient, status of the mail delivery, time at which the mail was sent, time taken to send the mail and exception (if any).

Mail send failures

Indicates the number of mails that the eG manager failed to send.

Number

The detailed diagnosis of this measure lists the details related to the mails that failed. It reveals the IP address of the manager, name of the user, description about alarms, mail ID of the recipient, status of the mail delivery, time at which the mail was sent, time taken to send the mail and exception (if any).

SMS messages sent

Indicates the total number of SMS messages from the eG manager.

Number

The detailed diagnosis of this measure reveals the IP address of the manager, name of the user, description about alarms, the recipient, status of the SMS delivery, time at which the SMS was sent, time taken to send the SMS and exception (if any).

SMS message failures

Indicates the number of SMS messages that the eG manager failed to send.

Number

The detailed diagnosis of this measure lists the details related to the SMS messages that failed. It reveals the IP address of the manager, name of the user, description about alarms, the recipient, status of the SMS delivery, time at which the SMS was sent, time taken to send the SMS and exception (if any).

Escalation mail sent

Indicates the number escalation mails sent from the eG manager.

Number

The detailed diagnosis of this measure reveals the IP address of the manager, name of the user, description about alarms, mail ID of the recipient, status of the escalation mail delivery, time at which the mail was sent, time taken to send the mail and exception (if any).

Escalation mail failures

Indicates the number of escalation mails that the eG manager failed to send.

Number

The detailed diagnosis of this measure lists the details related to the escalation mails that failed. It reveals the IP address of the manager, name of the user, description about alarms, mail ID of the recipient, status of the mail delivery, time at which the mail was sent, time taken to send the mail and exception (if any).

Average time to send mail

Indicates the average time taken for sending mails.

Maximum time to send mail

Indicates the maximum time taken for sending mails.

Ideally, the value of this measure should be very low.

Mail threads allocated

Indicates the number of threads allocated for sending mails.

Number

Mail thread utilization

Indicates the percentage of threads utilized for sending the mails.

Percent

Mail manager busy

Indicates the percentage of time for which the mail server was busy sending mails.

Percent

A low value is preferred for this measure.