Office 365 Monitoring & Performance Insight

Enhance Business Productivity of Office 365 Applications

eG Enterprise is a 100% web-based monitoring, diagnosis and reporting solution for Microsoft Office 365 environments. Embedding deep domain expertise, pre-built dashboards and KPIs, eG Enterprise empowers Office 365 administrators to continuously monitor health and performance metrics, diagnose issues, and isolate the root cause of Office 365 performance problems.

• Get real-time insights on Office 365 service health and quality across all locations and hybrid infrastructures
• From a single console, track Office 365 usage by each service, activity by distribution groups, Message Center communication, service provisioning status, license usage, and more
• Monitor real-time digital experience of users and measure user satisfaction levels
• Use correlative intelligence to pinpoint the root cause of Office 365 issues: is it due to a problem in the cloud, network, or the client?

eG Innovations provides the best value for the money coupling visibility and excellent reporting. Using their automatic root cause analysis we avoided throwing $$ at the problem and realized $20K in savings - immediately.

Rob Salmon

CEO, Office Port

Total Performance Assurance for Office 365 Environments

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  Deliver High-Performing Exchange Online Services

  Get centralized visibility of your organization’s Office 365 email usage.

  • Track the amount and size of emails sent/received, how many emails were delivered/failed/rejected, how many were filtered as spam
  • Optimize resource provisioning: Track which users are accessing each mailbox, which mailboxes are inactive/archived, which ones have reached quota limits, and so on
  • Track and report on user-level metrics such as types of users connected (ActiveSync-enabled users, inactive users, etc.), access from mobile devices, passwords nearing expiry
  • Check MAPI connectivity of a mailbox and ensure Exchange Online servers are functioning properly

  A built-in logon simulator for Exchange Online synthetically tests connectivity and helps baseline logon performance from different locations. This enables Office 365 admins to get alerted to logon issues proactively.

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  Get Critical SharePoint Online Health Metrics at Your Fingertips

  • Monitor key SharePoint KPIs such as service status, service incidents, Health Score, IIS latency, logon time, tenant storage in OneDrive
  • Leverage real user monitoring capabilities to identify user experience issues in real time
  • Stay compliant with audits by tracking file, page, and folder activities and get alerted to unusual activity
  • Get visibility into SharePoint site administration, synchronization, and sharing and access request operations
  • Monitor site collections and measure storage usage for intelligent capacity planning

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  Improve Office 365 Service Quality with Actionable Insights

  eG Enterprise allows Office 365 admins to continuously track health of critical services, such as Office 365 Suite, Skype for Business, OneDrive for Business, Teams, Planner, etc.

  • Monitor license usage stats and get alerted to licenses nearing expiry
  • Get access to Message Center communications and easily view messages, external links and urgency levels
  • Measure network delays for connectivity to Office 365 Portal to help identify if it is a network issue that’s affecting user access

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  Ensure High Quality of Communication and Collaboration via Teams and Skype for Business Online

  • Perform synthetic checks to proactive test call success, quality, connectivity and network performance
  • Monitor every Teams and Skype for Business session in real time and identify poor audio/video/AppSharing/VBSS streams
  • Get alerted to call failures due to due to high jitter, packet loss, degradation, RTT and concealed ratio
  • Monitor the network quality KPIs: spoiled tile percent, RDP tile latency, relative one-way delay, etc.
  • Track team and channel operations, user activities, team member, team owner and global admin activities

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  Ensure Peak Availability and Operations of OneDrive for Business

  • Monitor file operations in OneDrive and view which users performed them
  • Find out which OneDrive sites have the most number of active files
  • Measure content growth over time and
  • Track site administration, synchronization and sharing and access request operations
  • Report on the number of active and inactive users
  • Get insights into how many inactive and orphaned sites exist

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  Migrate to the Cloud with Confidence

  eG Enterprise allows you to continuously monitor all phases of your Office 365 migration process and enables you to catch performance degradations proactively and ensure a smooth and seamless transition to the cloud.

  • Monitor your pre-migration environment and establish baselines
  • During migration, compare performance with baselines and check for deviations
  • After migration, implement continuous monitoring to detect and alert on abnormal usage patterns and performance trends
  • Track bandwidth usage to measure impact due to Office 365 services

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  Triage Problems Quickly with Automated Root Cause Diagnosis & Built-in Analytics

  Using built-in intelligence and machine learning, eG Enterprise automatically isolates the root cause of application performance problems in your Office 365 environment. Easily identify if it’s an issue on the client-side browser access, network slowness, of a fault in Office 365.

  eG Enterprise automatically baselines the performance of your Microsoft services across locations and helps determine deviation in expected performance. Take advantage of the pre-built reports to gain actionable insights for historical trending, capacity planning and load balancing.

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Benefits

• Deliver best-in-class digital experience for Office 365 users
• Ensure higher service levels and reduce downtime and slowdowns
• Reduce support costs and decrease user complaints and support tickets
• Increase IT operational efficiency with automated monitoring and problem diagnosis
• Triage and resolve performance issues before they impact your business

Why eG? One Monitor to Manage All of IT.

• eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
• Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
• Understand the impact of infrastructure issues on application performance and user experience
• Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity planning in a single console
• Ensure a great user experience and dramatically improve IT efficiency
• Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)