Troubleshooting

1. If none of the tests report measures, then check whether the following are in place:

   • The root user should be a member of the mqm group
   • The mqm user’s primary group should be mqm group
   • The eG agent’s user should be a member of the mqm group
2. If the WebSphere MQ Local Queues test and WebSphere MQ Channels test are not reporting measures, then verify whether the following are in place:

3. The command server for the particular queue manager you want to monitor should be  started. To know whether the command server has been started or not, open the error_log file in the <EG_INSTALL_DIR>/agent/logs directory, and search for the following messages:

   ERROR WsMqLocalQTest: Please start the command server: strmqcsv saturn.queue.manager

   ERROR WsMqChannelTest: Please start the command server: strmqcsv saturn.queue.manager

4. If these messages exist in the error log, it indicates that the command server has not been started. To start the command server, use the steps discussed below:

   • From the command prompt, switch to the bin directory of the MQ install directory using the command:

     cd <MQM_INSTALL_DIR>/bin

     For example, cd /opt/mqm/bin

   • Then, execute the following command from the bin directory:

     ./strmqcsv <QUEUE_MANAGER_NAME>

   • For example, if saturn.queue.manager is the name of the queue manager, then the command to start the command server will be:

     ./strmqcsv saturn.queue.manager

   • Make sure that the Online monitoring parameters of queues and channels are set to High. For this, follow the steps below:

     • Follow the menu sequence Start -> All Programs -> IBM WebSphere MQ - > Websphere MQ Explorer. ( see Figure 1).

       

       Figure 1 : Opening the IBM WebSphereMQ Explorer

     • Once the IBM WebSphere MQ Explorer opens, you will find a Queue Managers node in the tree-structure in the left panel of the Explorer. ( see Figure 2).

       

       Figure 2 : Opening the Queue Managers

     • Expand the Queue Managers node and right-click on the queue manager to be monitored to view a shortcut menu. (see Figure 3).

       

       Figure 3 : Opening the QueueManagerQueue1

     • Choose Properties from the shortcut menu ( see Figure 4).

       

       Figure 4 : Viewing the Properties of a Queue Manager

     • Now, in the Properties window, click on the Online monitoring option in the left panel. Then, make sure that Channel monitoring and Queue monitoring are set to High.

       

       Figure 5 : Setting the Online monitoring parameters to high