Why monitor SBC AudioCodes?

AudioCodes session border controllers deliver seamless connectivity, enhanced security, and voice quality assurance for any voice communications environment and at any scale. AudioCodes SBCs facilitate secured voice and video communications, delivering uninterrupted business voice services by leveraging advanced high availability and resiliency mechanisms. Because of this, SBC AudioCodes is preferred as a communication service by many leading unified communications (UC) providers, where performance, trustworthiness, and prompt delivery of services to end-users are of the utmost importance. In such environments, if the service level guarantees of the SBC AudioCodes appliances are not fulfilled, it is certain to result in dissatisfied users, severe penalties, and loss of revenue and reputation. To avoid such adversities, it is necessary to keep a constant eye on the performance-impacting activities of the SBC AudioCodes so that issues come to light early and are addressed quickly. eG Enterprises helps administrators in this regard. eG Enterprise provides a specialized SBC AudioCodes monitoring model using which administrators can keep a constant check on resource usage, call statistics, data and media traffic, failed calls, errors encountered by the appliance, media quality, etc. Any such issues that are left undetected can lead to degraded audio quality, dropped calls, and other issues that can impact the overall performance of the SBC. This way, eG helps administrators keep track of overall performance by promptly detecting any issues due to network congestion, configuration errors, hardware issues, software bugs, or malicious attacks, thereby ensuring smooth operation of the SBC and maintaining the quality of voice services.