ShareFile Account & Users Test

Accounts represent Tenants in ShareFile.com - an isolated area in ShareFile.com. Content Collaboration accounts represent a single customer boundary and are represented by the subdomain names. The metrics reported by the ShareFile Account & Users test help administrators manage their accounts better and exercise greater control over Content Collaboration usage and users. This test reports how the Content Collaboration account being monitored uses its employee licenses, and thus proactively alerts administrators to a potential license shortfall. The storage space usage is also tracked, so that probable space crunches can be pre-emptively detected and mitigated. In addition, the test studies how the configured employee and client users use Content Collaboration and points to those users who frequently use Content Collaboration and those who seldom use this service. Based on this, administrators can plan future license requirements effectively and efficiently.

Target of the test : Citrix Content Collaboration

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Citrix Content Collaboration account that is monitored

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed

Host

The host for which the test is to be configured.

Port

The port at which the Host listens. By default, this is NULL.

Report by Employee

Set this flag to Yes if you want the test to report detailed diagnostics for the Most active employee users and Least active employee users measures. Turn off this flag, if you do not want detailed diagnostics for these measures.

Report by Client

Set this flag to Yes if you want the test to report detailed diagnostics for the Most active client users and Least active client users measures. Turn off this flag, if you do not want detailed diagnostics for these measures.

Email ID

Provide the email ID of the Citrix Content Collaboration user with ‘Admin’ access to Citrix Content Collaboration. The credentials of this user are necessary for connecting to the Citrix Content Collaboration REST API, running API commands, and pulling out metrics.

Password

Specify the password associated with the configured Email ID.

Confirm Password

Confirm the Password by retyping it here.

Days

Specify the number of days of inactivity beyond which a user will be counted as inactive or least active. For instance, if the number 30 is specified against Days, then this test will include all users who have not logged into ShareFile for the last 30 days (or more) in the Least active users count. Likewise, this test will count all users who logged into ShareFile at least once during the last 30 days as Most active users. 

SSL

Indicate whether/not Content Collaboration is SSL-enabled. By default, this flag is set to Yes.

Proxy Host, Proxy Port, Proxy User Name, Proxy Password and Confirm Password

These parameters are applicable only if the eG agent needs to communicate with the Citrix Content Collaboration portal via a Proxy server.

In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the Proxy Host and Proxy Port parameters, respectively.

If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes.

On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Plan type

Indicates the Content Collaboration plan.

 

Citrix Content Collaboration offers several plans to fit every company size and budget. The plans differ in the number of employees, included features, and amount of bandwidth and storage. All plans provide unlimited accounts for the clients and partners, custom branding, and telephone customer support. Depending upon the type of plan chosen, the value of this measure can be one of the following:

  • Basic
  • Professional
  • Corporate
  • Enterprise

The numeric values that correspond to each of the measure values above are as follows:

Measure Value Numeric Value
Basic 1
Professional 2
Corporate 3
Enterprise 4

Note:

By default, this test reports one of the Measure Values listed in the table above to indicate the plan. In the graph of this measure, the plan type is represented using the numeric equivalents only.

Base employee licenses

Indicates the total number of employee licenses held by the Content Collaboration account.

Number

 

Used employee licenses

Indicates the number of employee licenses used.

Number

 

Employee licenses usage

Indicates the percentage of employee licenses utilized.

Percent

A value close to 100% is a cause for concern, as it indicates that employee licenses are about to be exhausted. To ensure that more employees use Content Collaboration,  you will have to purchase additional employee licenses.

Base disk space

Indicates the total disk space that can be used for storage.

MB

 

Used disk space

Indicates the amount of space that is in use currently.

MB

 

Storage usage

Indicates the percentage of disk space used.

Percent

A value close to 100% indicates a potential contention for disk space. You may have to allocate more space to your storage zones or configure more storage zones to provide for additional space.

Employee users

Indicates the total number of employee users configured on Content Collaboration.

Number

Use the detailed diagnosis of this measure to know who are the employee users.

Client users

Indicates the total number of client users configured on Content Collaboration.

Number

Use the detailed diagnosis of this measure to know who are the client users.

Most active employee users

Indicates the number of employee users who have been actively using Content Collaboration.

Number

Use the detailed diagnosis of this measure to know the names of the most active employee users.

Least active employee users

Indicates the number of employee users who are not active Content Collaboration users.

Number

This measure reports the number of employee users who have not logged into Content Collaboration beyond the duration specified against the days parameter.

Use the detailed diagnosis of this measure to know the names of the least active employee users.

Most active client users

Indicates the number of client users who have been actively using Content Collaboration.

Number

Use the detailed diagnosis of this measure to know the names of the most active client users.

Least active client users

Indicates the number of client users who are not active Content Collaboration users.

Number

This measure reports the number of client users who have not logged into Content Collaboration beyond the duration specified against the days parameter.

Use the detailed diagnosis of this measure to know the names of the least active client users.

Total users

Indicates the total number of users configured on Content Collaboration.

Number

The value of this measure is the sum of the value of the Employee users and Client users measures.

Use the detailed diagnosis of the Most active employee users measure to know the names of the most active employee users and when they logged in last.

Figure 1 : The detailed diagnosis of the Most active employee users measure

Use the detailed diagnosis of the Least active employee users measure to know the names of the least active employee users and when they logged in last.

Figure 2 : The detailed diagnosis of the Least active employee users measure

Use the detailed diagnosis of the Least active client users measure to know the names of the least active client users and then they logged in last.

Figure 3 : The detailed diagnosis of the Least active employee users measure