Teams User Details Test

Enterprises typically use Microsoft Teams as a communication platform among their users. The success of using Microsoft Teams hinges on the level of user satisfaction. The key to ensuring high user satisfaction lies in closely tracking the level of user activity on Microsoft Teams and analyze the pattern with which the users are communicating. This will ensure administrators determine the device type through which each user is logging into Microsoft Teams, and how well each user is using the functions (calls, meetings, private chat messages etc) offered by Microsoft Teams. By constantly monitoring the user activity, administrators can instantly detect slowness if any, when users are accessing Microsoft Teams using a particular device type, isolate which user's experience is being impacted by the slowness, well before that user notices! This can be achieved using the Teams User Details test!

Using this test, for each user logged into Microsoft Teams, administrators can figure out whether/not the user logged in using the following device types - web/android phone/windows/phone/iOS/Mac notebook. The activity of each user such as the calls, meetings and private chat messages can be tracked and reported. These metrics help administrators figure out whether/not Microsoft Teams was actively used in the organization by each user, analyze the user experience and ascertain the productivity of each user.

Target of the test : Microsoft Teams

Agent deploying the test : A remote agent

Outputs of the test : One set of results for each user logged into the target Microsoft Teams being monitored

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed

Host

The host for which the test is to be configured. By default, this is portal.office.com

O365 User Name, O365 Password, and Confirm Password

For execution, this test requires the privileges of an O365 user who has been assigned the Service support admin role and is vested with the View-Only Audit Logs and Team administrator permissions. Configure the credentials of such a user against O365 User Name and O365 Password text boxes. Confirm the password by retyping it in the Confirm Password text box.

While you can use the credentials of any existing O365 user with the afore-said privileges, it is recommended that you create a special user for monitoring purposes using the Office 365 portal and use the credentials of that user here. To know how to create a new user using the Office 365 portal and assign the required privileges to that user, refer to Creating a New User in the Office 365 Portal.

Domain Name, Domain User Name, Domain Password, and Confirm Password

These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

In this case, in the Domain text box, specify the name of the Windows domain to which the eG agent host belongs. In the Domain User Name text box, mention the name of a valid domain user with login rights to the eG agent host. Provide the password of that user in the Domain Password text box and confirm that password by retyping it in the Confirm Password text box.

On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of these parameters. By default, these parameters are set to none.

Proxy Host, Proxy Port, Proxy User Name, Proxy Password and Confirm Password

These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the Proxy Host and Proxy Port parameters, respectively.

If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes.

On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

Measurements made by the test
Measurement Description Measurement Unit Interpretation

Used Web?

Indicates whether/not this user used the web browser to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used the web browser. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Windows phone?

Indicates whether/not this user used Windows mobile to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Windows mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used iOS?

Indicates whether/not this user used iOS operating system to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used iOS operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Mac?

Indicates whether/not this user used Mac notebook to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Mac notebook. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Android phone?

Indicates whether/not this user used Android mobile to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Android mobile. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Used Windows?

Indicates the whether/not this user used Windows operating system to access Microsoft Teams.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user used Windows operating system. However, the graph of this measure will be represented using the corresponding numeric equivalents only.

Chat messages

Indicates the number of chat messages exchanged by this user during the last measurement period.

Number

 

Private chat messages

Indicates the number of private chat messages exchanged by this user during the last measurement period.

Number

 

Calls

Indicates the number of calls initiated/attended by this user during the last measurement period.

Number

 

Meetings

Indicates the number of meeting initiated/attended by this user during the last measurement period.

Number

 

Other actions?

Indicates the whether/not this user performed other actions such as liking editing etc.

 

The table below indicates the values that this measure can report and their corresponding numeric equivalents:

Measure value Numeric Value
Yes 1
No 0

Note:

By default, this measure reports the above-mentioned Measure Values to indicate whether/not this user performed other actions. However, the graph of this measure will be represented using the corresponding numeric equivalents only.