What is Zoom?

Zoom is a video conferencing platform that can be used through a computer desktop or mobile app, and allows users to connect online for video conference meetings, webinars and live chat.

Zoom allows users to create and join virtual meeting rooms where they can communicate with each other using video, and audio. Additional features can give participants the ability to share their screen, share files, and use text chat within the meeting group or privately with others in the meeting.

In order to join a Zoom meeting, a participant needs to have the Zoom app, and either the meeting link, or a Meeting ID and a password. While you do not need Zoom account to access a meeting, users need to set up an account in order to host a meeting.

Why Monitor Zoom?

Laggy video, packet loss, Zoom screens freezing and jitter make it difficult to have a clear and coherent conversation over Zoom - which is why it’s important to identify these Zoom issues before your next call. Applications, like Zoom, can be drastically impacted by poor network performance. Since Zoom is an Internet-based platform, it relies heavily on a stable and reliable network connection to provide a seamless user experience. Network performance plays a critical role in the overall performance of Zoom and a stable and reliable network connection is essential to ensuring a smooth and seamless user experience.

That's why monitoring end-to-end network performance to identify network issues in your network will help you improve your Zoom performance and allow you to address Zoom issues like unstable Internet connection.

Smooth user experience, Identify and resolve technical issues, Improve meeting quality and Maintain productivity among teams are other crucial reasons to access the Zoom application without interruption. Zoom performance monitoring helps ensure that users have a smooth and uninterrupted experience during their calls. By tracking the performance metrics of the Zoom application, administrators can identify any above issues that may be causing disruptions or poor audio and video quality. This is where eG Enterprise helps administrators.