Configuring Double-byte Support

I have enabled double-byte support for my eG manager. My admin and monitor user interfaces now display double-byte characters. However, I am unable to save any of the reports that eG Reporter provides as PDF documents. What could be the problem?

  • If you are working with an eG manager that is double-byte enabled, then you can save the reports that are generated by that manager as PDF documents only if the instructions given below are followed. Until then, eG Enterprise will not allow you to save any report as a PDF.
  • Download the font file Code2000.ttf from the web. In fact, there are many web sites that provide downloads of this file. The site that we recommend is
  • Copy the downloaded font file to the <EG_INSTALL_DIR>\lib directory.
  • Next, move to the <EG_INSTALL_DIR>\lib directory, and issue the following command:

    jar -cvf font.jar CODE2000.TTF

  • Finally, check whether the font.jar is created in the <EG_INSTALL_DIR>\lib directory.


If your eG manager is double-byte enabled, but the Language preference that you have set in the user profile page is English, then, you do not have to follow the steps discussed above to ensure that reports are saved as PDF documents. However, while using a double-byte enabled eG manager, if you have chosen to view data in a Language other than English, then reports cannot be saved as PDF documents until the above-mentioned steps are followed.