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IGEL Ready Monitoring Solution for IGEL Devices and UMS

Providing end-to-end visibility for Digital Workspaces with IGEL Thin Clients

IGEL Thin Clients are Important Components of Digital Workspaces

IGEL thin clients are important components of digital workspaces

IGEL is a "Next-Gen Operating System" built for secure access to cloud workspaces, such as VDI and Desktop as a Service (DaaS). Built on a highly secure Linux kernel and compatible with any x86-64 device, the IGEL OS is bundled with all the necessary virtual utilities, such as Citrix Workspace App/Receiver, VMware Horizon Client, Windows RDP client, and AWS WorkSpaces client that allow users to securely connect to digital workspaces.

When users complain about slowness or disconnects during digital workspace access, the problem may have occurred due to one of the data center components, but it could also be with the user's thin client that she/he is using to connect to the digital workspace. While many organizations have monitoring tools for the data center components, they have no visibility into the performance of the thin clients.

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Why do you need IGEL Monitoring?

IGEL monitoring diagram

Ensure Great User Experience: Proactive monitoring of IGEL thin clients can help IT take preemptive action to improve user experience.


Provide End-to-end Visibility: Monitoring of thin clients is essential to get the end-to-end picture of digital workspace performance and to enable fast and accurate troubleshooting of problems.


Keep Thin Clients Working Well: Scalability issues, communication problems, and bottlenecks in the thin client management system can impact central management and control of the thin clients. These issues must be addressed quickly for a seamless digital workspace performance.


Get End-to-End Visibility into Digital Workspaces with eG Enterprise

IGEL monitoring diagram
  • Unified console for all digital workspaces. Technologies supported include Citrix virtual apps and desktops, VMware Horizon, Amazon WorkSpaces and AppStream and Microsoft WVD.
  • Monitor all aspects of user experience. Use a combination of synthetic and real user monitoring (RUM) to get 360° insights into users' experience.
  • Analyze the performance of every layer and every tier of the digital workspace deployment. Monitor the virtualization platform, connection brokers, license servers, storage, and virtual desktops and apps. Drill down from a user session to the IGEL endpoint being used and analyze performance.
  • Get insights for rightsizing and capacity planning. Learn how you can optimize and plan your digital workspace deployment to deliver greater ROI for the business.
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Monitoring of IGEL Thin Clients

IGEL endpoint monitoring

Using extremely lightweight agents that are auto provisioned on your IGEL thin clients, you can monitor key resource usage parameters on the thin clients. You can track device uptime and detect any unexpected reboots, identify when users are connected to the device and for how long, and analyze network and TCP activities across thousands of thin clients.

  • Identify resource-intensive thin clients: Thin client reports highlight the top resource-consuming thin clients and provides empirical insights for additional analysis.
  • Provide end-to-end visibility into user sessions: Context-based drilldowns allow administrators to analyze user session performance and drill down to the performance of the thin clients they are using.
  • Support several use cases: Use historical data to diagnose current problems, provide insights for past problems, and detect trends.

Answer Key Questions about the Performance of your IGEL UMS

The IGEL UMS servers are the core of any IGEL deployment. All thin clients are provisioned and controlled by the UMS servers. If the UMS server is not available or is slow, it can affect thin client availability and performance.

eG Enterprise is the only solution with customized monitoring, diagnosis, and reporting capabilities for IGEL UMS. Use eG Enterprise to answer key questions about IGEL UMS:

IGEL UMS monitoring screen
  • Is the IGEL UMS server available and responding to requests from end clients?
  • Are the SSL certificates deployed on the server valid and until how long?
  • Are the key processes supporting IGEL UMS running and what resources are they consuming?
  • Is the server hosting IGEL UMS sized correctly - does it have sufficient capacity to handle the thin client workload expected?
  • Is the Java Virtual Machine (JVM) supporting IGEL UMS configured correctly? Does it have sufficient heap memory? Are there any garbage collection issues, etc.?
  • Are there any errors reported in the UMS logs?

How eG Enterprise Helps IGEL Deployments

How eG Enterprise Helps IGEL
  • Proactively monitor your IGEL thin clients and UMS servers. Learn about problems before users do
  • Eliminate blind spots. Track performance every step of the way - across endpoints, virtual infrastructure, and cloud services and facilitate rapid troubleshooting
  • Pinpoint the cause of performance issues. Correlate digital workspace performance and the corresponding endpoint, thereby reducing mean time to repair (MTTR)
  • Baseline usage levels of IGEL endpoints and servers. Plan for capacity upgrades
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