English
Deutsch
Espanol
Français
Portuguese
中文
한국어
日本語
Comprehensive Citrix Monitoring that Surpasses Citrix Director
When users complain that "Citrix is slow", you have to pinpoint the root-cause of the problem. Monitoring sessions alone like Citrix Director does is not enough. eG Enterprise provides correlated visibility of every Citrix tier with AIOps technology to help you ensure great Citrix user experience.
Trusted by leading companies
What is Citrix Director?
Citrix Director is the monitoring and troubleshooting built into the Citrix stack. With Citrix Director, administrators can:
- Get visibility into Citrix connection brokering: Connection failures, machine failures, unregistered VDAs, etc. can be tracked by administrators proactively.
- Get real-time monitoring of Citrix logons: User logon times and breakdown of logon time by stages is provided, so administrators can easily determine why a Citrix logon is slow.
- See Citrix session performance metrics: Administrators can view performance statistics for any user session including session latency, applications running in the session and their resource usage, etc.
- Control Citrix sessions remotely: From the browser console, administrators can also initiate actions such as shadow a session, send a message to a user, logout or disconnect a user, get a screenshot of the user's session, etc.
Citrix Director supports on-premises and Citrix Cloud deployments. Monitoring of Microsoft Windows and Linux VDAs is supported.
What are the Limitations of Citrix Director?
- Synthetic Monitoring capability is very limited: Synthetic monitoring, by emulating user interactions with a Citrix service is a very important way to monitor Citrix services. Citrix Director supports application probing but this feature can be used only when using Citrix StoreFront and does not perform a true end-to-end simulation of a user interaction.
- Monitoring is limited to specific Citrix tiers only: A typical Citrix deployment consists of many Citrix tiers (such as Citrix ADCs, Citrix Delivery Controllers, Citrix VDAs, StoreFronts, PVS, License servers, WEM servers, and so on) and other non-Citrix tiers (network devices, endpoints, virtual servers, cloud, etc.). Citrix Director only monitors some of the Citrix tiers - mainly the Citrix Delivery Controllers and Citrix VDAs/VDIs. Therefore, administrators need additional tools to get a complete end-to-end view of their Citrix deployment.
- Citrix Director is mainly a Citrix helpdesk tool, not a multi-tenant MSP solution or an enterprise class integrated solution: While it allows administrators to connect to a user session and shadow it and troubleshoot problems, Citrix Director does not have granular access control rights needed by any large enterprise/service provider. Since it does not have multi-tenancy built-in, Citrix Director cannot be used by Citrix service providers and MSPs to monitor multiple client deployments from one console. It also does not have wide or deep integration with ITSM tools - another need for MSPs and large enterprises.
It must be noted that to avail all the features of Citrix Director, platinum licensing is needed. Also, if additional analysis of the metrics is required, an additional Citrix product - Citrix Analytics for performance - is needed.
eG Innovations.
Why eG Enterprise is the Go-To Citrix Monitoring tool for Hundreds of Citrix Customers
Developed and fine-tuned based on over a decade of experience working with Citrix technologies, eG Enterprise is a comprehensive, end-to-end, proactive monitoring, diagnosis and reporting solution for Citrix environments. It's embedded domain expertise is a key reason why Citrix customers rely on eG Enterprise.
eG Enterprise is Citrix Ready certified and is being used by Citrix themselves to monitor their cloud environment that is used for global demos, events and analyst briefings.
Key Citrix Monitoring Capabilities of
eG Enterprise
- Monitor all aspects of user experience: eG Enterprise embeds synthetic and real user monitoring capabilities that allow it to monitor all aspects of Citrix user experience: logon times, application launch time, screen refresh latency, bandwidth available and so on.
- Monitor every layer and every tier: Get deep visibility into every tier supporting Citrix including all the Citrix tiers and the non-Citrix tiers. Tie in with Citrix Director ensures that eG Enterprise is truly a single pane of glass solution for Citrix administrators.
- Pin-point the root-cause of problems: Citrix administrators no longer have to take the blame for all issues reported by users. Our patented root-cause diagnosis technology makes troubleshooting very simple. With one click, you can identify where the problem lies and prove that it's not Citrix.
- Get Insights for right-sizing and planning: You no longer need to throw hardware at every performance problem. eG Enterprise provides recommendations for how you can optimize and right-size your Citrix deployment to increase the user density. Its capacity prediction reports provide the what-if analysis necessary for efficient capacity planning.
