Content Server File Access Test

Whenever a user complains of slowdowns when working with one/more files in the databases of the Content Server, administrators need to know which databases are responding slowly to file requests and which specific files are experiencing latencies. This test monitors the file operations on the Content Server, points you to slowdowns, and accurately reports which file in which database is causing the slowdown.

Target of the test : A Teratext Content Server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for the Teratext Content server being monitored.

Configurable parameters for the test
Parameter Description

Test Period

How often should the test be executed


The host for which the test is to be configured


The port number at which the specified host listens

User, Password, Confirm Password

To monitor the Content Server, the eG agent should connect to the server using the credentials of a user with rights to access the IR-EXPLAIN-1database. Provide the credentials of such a user in the User and Password text boxes, and confirm the password by retyping it in the Confirm Password text box. 

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Total count

Indicates the total number of file operations observed during the last measurement period.


The detailed diagnosis capability, if enabled, provides the count and average duration of file operations for each file. Using this information, you can quickly find out which file's operations took the maximum time to complete. The slowdown in file operations could be attributed to this file.

Average duration

Indicates the average duration of the file operations.


Ideally, the value of this measure should be low. A steady increase in the value of this measure is indicative of a potential slowdown in file operations. In this case, you can use the detailed diagnosis of the Total count measure to know which file's operations took the maximum time to complete.