Billing Events Test

Zoom billing depends on the subscription plan associated with the account and the features included in the plan. Zoom billing management allows the administrator to carry out various actions like change subscription plan, upgrade the account, avail other products and services available on Zoom. Administrators can also go through the billing history to review the previous charges, and access the invoice to understand the current charges. Given any changes in Billing Management can cause direct cost impact and affect Organization's budget spends, it is important to keep updated about any changes in billing management so that they can predict the surge in billing if any.

This test subscribes to billing events from Zoom, and captures events which are raised when new plan is subscribed, add-on plan is subscribed, plan is updated etc.

The detailed diagnosis of these measured also provide the details like Event Name, Account Id, Plan Type, Add-on Type, Hosts, Operator and further details of the event. These details help investigate the billing related issues and can also highlight problems with recent updates.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Zoom account

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed, the default value is 12 hrs.

Host

The host for which the test is to be configured. By default, this is Zoom.us.

Client ID

When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API

Secret Token

Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API

Show N DD

By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

New plan subscribed to account

Indicates the total number of events received, when event is published each time new plan is subscribed to the account.

Number

New plan subscription changes the billing so administrators should be aware if any change happens in subscription.

The detailed diagnosis of this measure reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator.

Add-on plan subscribed to account

Indicates the total number of events received, when event is published each time add-on plan is subscribed to the account

Number

Any add-on plan comes with associated cost, so administrators need to ensure that all subscriptions are reviewed.

The detailed diagnosis of this measure reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator.

Updated plan

Indicates the total number of events received, when event is published each time current plan is updated to the account.

Number

Any update in plan can impact the cost, so administrators need to review each update to ensure no unauthorized update is made.

The detailed diagnosis of this measure reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts, Old Account Id, Old Plan Type, Old Add-on Type, Old Hosts, and Operator.

Canceled plan

Indicates the total number of events received, when event is published each time a plan is canceled to the account.

Number

Any cancellation can lead to functionality being dropped, so important for administrators to review.

The detailed diagnosis of this measure reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator.

The detailed diagnosis of New plan subscribed to account reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator.

Figure 1 : The detailed diagnostics of the New plan subscribed to account measure

The detailed diagnosis of Add-on plan subscribed to account reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator:

Figure 2 : The detailed diagnosis of the Add-on plan subscribed to account measure

The detailed diagnosis of Updated plan reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts, Old Account Id, Old Plan Type, Old Add-on Type, Old Hosts, and Operator:

Figure 3 : The detailed diagnosis of the Updated plan measure

The detailed diagnosis of Canceled plan reveal more granular metrics like Event Name, Account ID, Plan Type, Add-on type, Hosts and Operator:

Figure 4 : The detailed diagnosis of the Canceled plan measure