Correlation and root-cause diagnosis have always been the holy grail of IT performance monitoring. Instead of managing a flood of alerts, correlation and root-cause diagnosis help IT administrators determine where the real cause of a problem lies...
User Experience: A Concern for Some (But Apparently Not All) Administrators The further away operators are from customer-facing IT services, the more likely it is for IT staff to have a “not my problem” mindset. Infrastructure administrators...
The Real Cost of Downtime Exceeds Predictions There have been a multitude of articles, blog posts and industry surveys emphasizing the increasing costs of slowtime and downtime as businesses increasingly become reliant on IT services. The British...
There are so many complexities associated with infrastructure – most developers can’t know them all, and sometimes it seems like they don’t want to know. But the truth is that a well-performing application makes it appear as if the...
The difference between Universal Monitoring and Unified Monitoring is worth understanding; these words sound so similar that they might be used interchangeably, but they are not the same. Universal Monitoring eG Innovations introduced Universal...
Following up on my previous post, Layer Models are Alive and Well, this article dives deeper into event management and monitoring. The purpose of event management and monitoring is to make sense of events, and while this may require some analytics...
Many have made the claim that the ISO 7-layer model is dead, and since it’s been around since the 1970’s it’s easy to understand why. But that doesn’t mean ALL layer models are dead. In fact, a layer model remains an easy way to quickly...
I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations...
The differences between event correlation, analytics and artificial intelligence can be confusing. This post takes a look at the varying benefits of each and highlights where eG Enterprise’s capabilities lie. Event Correlation Simply put, event...
User experiencei is the process of enhancing user satisfaction by improving the usability, accessibility, and intuitiveness provided in the interaction between the user and the product; and there are many moving parts to making sure this...