When I hear the word SIAM today, I think of two things. First, I think of Yul Brynner in The King and I….and second, I think of Service Integration and Management. Service Integration and Management (SIAM) seeks to combine the benefits of...
For years, monitoring has used the terms ‘black box’ and ‘white box.’ Black box monitoring is outside-in; it tests externally visible behavior. Real user monitoring and service-level monitoring are examples. White box monitoring is...
The migration to cloud computing is like the gold rush days, a mad stampede of companies betting the farm on new business models powered by shiny nuggets of emerging technology-driven capabilities. But I think it’s worth a reminder that ‘the...
The continual cycle of monitoring and control has been – and will remain – a basis for setting strategy, design, delivery and improvement to digital business services. From a technology monitoring standpoint, as IT infrastructures evolve in...
With hundreds of monitoring products on the market and more on the way, there’s always been confusion in this space. Marketers use words like ‘root-cause’, ‘proactive’ and even ‘dashboards’ and ‘topology’ as if they were magical...
Evaluating a monitoring tool can be both time-consuming and frustrating. There are hundreds of products available, and each tends to serve a particular niche, so all of them seem to have some degree of value. But in most cases the...
Companies are making many efforts to simplify and enhance the way users logon to various digital workspaces, including single sign-on, redesigning logon screens, leveraging social login techniques and others. But all those efforts won’t matter if...
Root-cause analysis (RCA) has its roots in incident management, but reports of RCA’s demise may be greatly exaggerated. Being able to proactively identify the sources of event storms and performance anomalies will require automated, real-time...
The purpose of knowledge management is to share ideas and experiences, and to get the right information and knowledge to the right person at the right time. Rediscovering knowledge is a form of rework and sometimes runs rampant, especially as it...
IT Service Management and Unified Monitoring Application Ecosystems We hear a lot about “application ecosystems” today. The old EDI (electronic data interchange) of the past has been replaced with an explosion of new services[i] that...