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Dissecting Customer Experience

Why Digital Performance Management is Essential to IT Transformation With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and...

Cloud Migration Practices

10 Best Practices for Cloud Migration

One of the most radical trends in enterprise IT in the recent years is cloud migration. With cloud service providers innovating constantly to address the security and management concerns around cloud adoption, enterprises seem more positive and...

IT-As-A-Service Monitoring

IT-As-A-Service Monitoring: 2018’s Gold Rush

The migration to cloud computing is like the gold rush days, a mad stampede of companies betting the farm on new business models powered by shiny nuggets of emerging technology-driven capabilities. But I think it’s worth a reminder that ‘the...