Dissecting Customer Experience

Why Digital Performance Management is Essential to IT Transformation With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and see what all the fuss is about. User experience...

Unified Monitoring and the Paradox of IT Culture Change

I have a coffee mug on my desk that I got from a sales manager many years ago. It’s now filled with pens (I don’t drink coffee), but I take a look at it once in a while. I was starting to think about IT transformation again and noticed a picture of my daughter and an expired AAA card (I might...

IT Performance Monitoring

Monitoring Dashboards for Top IT Performance

Dashboards and Portals in IT Monitoring Managing the end-user experience has become the basis of competition in the digital services world. Most IT organizations today are looking for a portal for managing the performance of digital business services – and a portal is much more than a simple...

Cloud Migration Practices

10 Best Practices for Cloud Migration

One of the most radical trends in enterprise IT in the recent years is cloud migration. With cloud service providers innovating constantly to address the security and management concerns around cloud adoption, enterprises seem more positive and reassured to migrate their on-premises workloads to...

Monitoring and the Cloud: Black Boxes and Black Holes

For years, monitoring has used the terms ‘black box’ and ‘white box.’ Black box monitoring is outside-in; it tests externally visible behavior. Real user monitoring and service-level monitoring are examples. White box monitoring is inside-out; it provides details about the internal state...

IT-As-A-Service Monitoring

IT-As-A-Service Monitoring: 2018’s Gold Rush

The migration to cloud computing is like the gold rush days, a mad stampede of companies betting the farm on new business models powered by shiny nuggets of emerging technology-driven capabilities. But I think it’s worth a reminder that ‘the cloud’ is not a technology or platform. It’s an...