Why Digital Performance Management is Essential to IT Transformation With all the buzz surrounding user experience these days, I thought it might be worthwhile to start “at 50,000 feet” and dissect user experience into its component parts and see what all the fuss is about. User experience...
I have a coffee mug on my desk that I got from a sales manager many years ago. It’s now filled with pens (I don’t drink coffee), but I take a look at it once in a while. I was starting to think about IT transformation again and noticed a picture of my daughter and an expired AAA card (I might...
Most Citrix professionals are well aware that when desktop or application performance is slow, the first finger tends to get pointed at the Citrix team. But even for complex ecosystems like Citrix, ITIL guidance like a Service Desk continues to be a long-standing ‘best practice’ and can help...
Managing the end-user experience has become the basis of competition in the digital services world. Most IT organizations today are looking for a portal for managing the performance of digital business services – and a portal is much more than a simple dashboard. “If you make customers...
One of the most radical trends in enterprise IT in the recent years is cloud migration. With cloud service providers innovating constantly to address the security and management concerns around cloud adoption, enterprises seem more positive and reassured to migrate their on-premises workloads to...
For many, the world of Java is shrouded in mystery and endeavor. One such endeavor is garbage collection. There is many a viewpoint on garbage collection – whether it is good or bad, when is it needed, how often should it run, how to tune garbage collection operation, how to know when it is not...
Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is...
When I hear the word SIAM today, I think of two things. First, I think of Yul Brynner in The King and I….and second, I think of Service Integration and Management. Service Integration and Management (SIAM) seeks to combine the benefits of best‐of‐breed based multi‐sourcing of services...
For years, monitoring has used the terms ‘black box’ and ‘white box.’ Black box monitoring is outside-in; it tests externally visible behavior. Real user monitoring and service-level monitoring are examples. White box monitoring is inside-out; it provides details about the internal state...
The migration to cloud computing is like the gold rush days, a mad stampede of companies betting the farm on new business models powered by shiny nuggets of emerging technology-driven capabilities. But I think it’s worth a reminder that ‘the cloud’ is not a technology or platform. It’s an...