Session Details By Delivery Groups - Cloud Test
By tracking sessions to each delivery group configured on a Citrix Cloud Control Plane, administrators can not only assess the load on the delivery groups, but can also quickly identify problematic sessions – these could be sessions that are disconnected, sessions that are in an Unknown state, sessions that are reconnecting for some reason. This is what the Session Details test does! This test monitors the user sessions to each delivery group in a control plane, points administrators to overloaded groups, and also reports the status of sessions to each group, so that problem sessions can be isolated and their problems can be investigated.
This test is disabled by default. To enable the test, go to the enable / disable tests page using the menu sequence : Agents -> Tests -> Enable/Disable, pick the desired Component type, set Performance as the Test type, choose the test from the disabled tests list, and click on the < button to move the test to the ENABLED TESTS list. Finally, click the Update button.
Target of the test : Citrix Cloud Control Plane
Agent deploying the test : A remote agent
Outputs of the test : One set of results for each delivery group configured in the Citrix Cloud Control Plane
Parameter | Description |
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Test Period |
How often should the test be executed. |
Host |
The IP address of the host for which this test is to be configured. |
Port |
Refers to the port at which the specified host listens to. |
Customer ID |
When configuring the Citrix Cloud service, you should have created an API client on the cloud, so that any external program can communicate with the cloud. This API client is tied to a customer ID. The Citrix Cloud API requires this customer ID, when calling REST APIs. To determine the customer ID that is mapped to the API client you created, refer to Determining the Customer ID Mapped to an API Client. |
Secure Client File Path |
When creating the API client on the cloud, you will be provided with an ID and a Secret for your client. Downloading this information saves a file named secureclient.csv. The eG agent uses the ID and Secret stored in this file to connect to the Citrix Cloud API. This is why, you will have to configure the Citrix Cloud Connectivity test with the full path to the secureclient.csv. Note: Before specifying the path of the secureclient.csv file, make sure that the API client is created and this file downloaded by a valid Citrix cloud user with Read-only administrator rights to virtual apps/desktops. To know how to create this user on the cloud, refer to |
Proxy Host and Proxy Port |
If the Citrix Cloud Connector communicates with the Citrix Cloud via a proxy, then, you also need to configure the eG agent on the connector with the proxy server details. This will enable the eG agent to connect to the Citrix cloud without a glitch, and pull metrics. To facilitate this communication. do the following:
By default, both these parameters are set to none, indicating that the eG agent does not communicate with the Citrix Cloud via a proxy. Note:
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Report by Machine Type |
By default, this flag is set to Yes indicating that the individual descriptors of this test - i.e., the delivery groups- are classified based on their machine type; in other words, the delivery groups will be listed either under Server OS Machines or Desktop OS Machines based on their machine type. If you do not want to group the delivery groups based on their machine types, set this flag to No. |
Region Endpoint |
By default, US is chosen from this list indicating that this test will report metrics for those organizations whose users and resources are located in the United States region. Sometimes, the eG agent may collect the required metrics with a minor time delay due to the users and resources being monitored are in a different region. To avoid such time delays and to ensure end-user proximity and offer the best user experience, administrators are allowed to change the region based on where most of the users and resources are located. For instance, if the users and resources are located in the Asia-Pacific South region or approximately nearer to the Asia-Pacific South region, then, administrators need to choose 'AP-S' from this list. However, from this list, administrators are required to choose only the region that they had chosen when they signed in for the first time after onboarding their organization to the target Citrix Cloud. |
Detailed Diagnosis |
To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:
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Measurement | Description | Measurement Unit | Interpretation |
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Active sessions |
Indicates the number of user sessions that are currently active on this delivery group. |
Number |
This is a good indicator of the current session load on a delivery group. A consistent zero value however could indicate a connection issue. You can compare the value of this measure across delivery groups to kow which delivery group is handling the maximum number of sessions currently. To determine the details of the currently active sessions, use the detailed diagnosis of this measure. |
Connected sessions |
Indicates the number of sessions that are currently connected to this delivery group. |
Number |
Use the detailed diagnosis of this measure to view the details of connected sessions. |
Disconnected sessions |
Indicates the number of sessions that are currently disconnected from this delivery group. |
Number |
If all the current sessions suddenly log out, it indicates a problem condition that requires investigation. The detailed diagnosis of this measure lists the sessions that were logged out. |
Reconnecting sessions |
Indicates the number of sessions that are reconnecting with this delivery group soon after a disconnect. |
Number |
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Preparing sessions |
Indicates the number of sessions to this delivery group that are currently in the Preparing state. |
Number |
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Non-brokered sessions |
Indicates the number of user sessions that are not brokered by the machines managed by this delivery group. |
Number |
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Unknown sessions |
Indicates the number of sessions to this delivery group that are currently in Unknown state. |
Number |
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Other sessions |
Indicates the number of sessions to this delivery group that are currently in Other state. |
Number |
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Pending sessions |
Indicates the number of sessions to this delivery group that are currently pending. |
Number |
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