Service Health Test

To ensure the high uptime and peak performance of Exchange Online, administrators should be able to detect issues in the Exchange Online service much before users complain. The Service Health test helps administrators with this! This test reports the status of the Exchange Online service in real-time, thus proactively alerting administrators to a service degradation. The test additionally reveals if any service incidents are occurring, and elaborately describes such incidents vide detailed diagnostics. If Exchange Online has been stopped as part of a planned maintenance activity, then this test indicates the same by reporting the count of maintenance events associated with Exchange Online.

Target of the test : Exchange Online

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Office 365 tenant

Configurable parameters for the test

Parameters Description

Test period

How often should the test be executed

Host

The host for which the test is to be configured. By default, this is portal.office.com

O365 User Name, O365 Password, and Confirm Password

For execution, this test requires the privileges of an O365 user who is vested with the View-Only Audit Logs, View-Only Recipients, Mail Recipients, and Mail Import Export permissions. Configure the credentials of such a user against O365 User Name and O365 Password text boxes. Confirm the password by retyping it in the Confirm Password text box.

While you can use the credentials of any existing O365 user with the afore-said privileges, it is recommended that you create a special user for monitoring purposes using the Office 365 portal and use the credentials of that user here. To know how to create a new user using the Office 365 portal and assign the required privileges to that user, refer to Creating a New User in the Office 365 Portal.

Domain, Domain User Name, Domain Password, and Confirm Password

These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

In this case, in the Domain text box, specify the name of the Windows domain to which the eG agent host belongs. In the Domain User Name text box, mention the name of a valid domain user with login rights to the eG agent host. Provide the password of that user in the Domain Password text box and confirm that password by retyping it in the Confirm Password text box.

On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of these parameters. By default, these parameters are set to none.

Proxy Host, Proxy Port, Proxy User Name, and Proxy Password

These parameters are applicable only if the eG agent needs to communicate with the Office 365 portal via a Proxy server.

In this case, provide the IP/host name and port number of the Proxy server that the eG agent should use in the Proxy Host and Proxy Port parameters, respectively.

If the Proxy server requires authentication, then specify the credentials of a valid Proxy user against the Proxy User Name and Proxy Password text boxes. Confirm that password by retyping it in the Confirm Password text box. If the Proxy server does not require authentication, then specify none against the Proxy User Name, Proxy Password, and Confirm Password text boxes.

On the other hand, if the eG agent is not behind a Proxy server, then you need not disturb the default setting of any of the Proxy-related parameters. By default, these parameters are set to none.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Service status

Indicates the current health status of the Exchange Online service.

 

If the service is not experiencing any service incidents currently, then this measure will report the value Healthy. On the other hand, if even one service incident is occurring on the service, then this measure will report the value Service Degraded.

The numeric values that correspond to these measure values are discussed in the table below:

Measure Value Numeric Value
Healthy 1
Service degraded 0

Note:

By default, this measure reports the Measure Values listed in the table above to indicate current health status of the service. In the graph of this measure however, the same is indicated using the numeric equivalents only.

You can use

Service incidents

Indicates the number of service incidents that are currently occurring.

Number

Unplanned service incidents occur when Exchange Online is unavailable or unresponsive.

Use the detailed diagnosis of this measure to know the complete details of the service incidents.

Maintenance events

Indicates the number of maintenance events currently occurring.

Number

Planned maintenance is regular Microsoft-initiated service updates to the infrastructure and software applications. Microsoft typically plans maintenance for times when service usage is historically at its lowest based on regional time zones.

The detailed diagnosis of the Service incidents measure reveals the complete details of the problems impacting service availability and responsiveness. The details include when the incident occurred, a brief description of the incident, and the tenant and feature affected by the incident. This information greatly aids troubleshooting.

Figure 1 : The detailed diagnosis of the Service incidents measure