Webinar Participant Events Test

Zoom provides lot of features to the participants and allows them to take many actions during the flow of Webinar. These actions provide the flexibility to the participants to join of leave the webinar using the link, change the role etc. The success of these actions is key to positive user experience, that is the reason it is important to monitor the meeting for participant events for administrators to ensure that webinar flow is progressing smoothy and users have the flexibility to take actions.

These actions are published by Zoom as events which are captured by this test and key metrics are collected like number of events related participant joining or leaving the webinar, participant allowed or left in the room etc. These metrics allow administrators to ensure that webinar experience is smooth.

The detailed diagnosis of each of these metrics also reveal details like name and time of the event. webinar topic, type of webinar, participant id, webinar id etc.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the monitored Zoom account

Configurable parameters for the test

Parameters	Description
Test period	How often should the test be executed, the default value is 12 hrs.
Host	The host for which the test is to be configured. By default, this is Zoom.us.
Client ID	When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API
Secret Token	Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API
Show N DD	By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test

Measurement	Description	Measurement Unit	Interpretation
Joined/Left webinar events	Indicates the number of events received, given event is raised each time when a participant joins before the host.	Number	The detailed diagnosis of this measure lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Participant Email, Participant join time, Participant Leave time,.
Role changed events	Indicates the number of events received, given an event is raised each time a participant changes role.	Number	The detailed diagnosis of this measure lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Participant Email, Updation time, Old role, New role, Participant Id, Participant User Id, Webinar Id, Webinar UUID.
Sharing events	Indicates the number of events received, given an event is raised each time a participant shares something.	Number	The detailed diagnosis of this measure lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Sharing started/end time, content, Source, Link Source, File Link, Participant Id, Participant User Id, Breakout Room Id, Host Id, Webinar Id, Webinar UUID.
Feedback events	Indicates the number of events received, given an event is raised each time a participant provides feedback.	Number	The detailed diagnosis of this measure lists the Name of the event, Participate user name, Feedback satisfied, Feedback names, feedback comments, Participant user Id, Webinar Id, Webinar UUID.

The detailed diagnosis of Joined/Left webinar events lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Participant Email, Participant join time, Participant Leave time.

Figure 1 : The detailed diagnosis of the Joined/Left webinar events

The detailed diagnosis of Role changed events lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Participant Email, Updation time, Old role, New role, Participant Id, Participant User Id, Webinar Id, Webinar UUID.

Figure 2 : The detailed diagnosis of the Role changed events

The detailed diagnosis of Sharing events lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Sharing started/end time, content, Source, Link Source, File Link, Participant Id, Participant User Id, Breakout Room Id, Host Id, Webinar Id, Webinar UUID.

Figure 3 : The detailed diagnosis of the Sharing events

The detailed diagnosis of Feedback events lists the Name of the event, Time of the event, Topic, Type, Start time, Timezone, Duration, Participant User name, Sharing started/end time, content, Source, Link Source, File Link, Participant Id, Participant User Id, Breakout Room Id, Host Id, Webinar Id, Webinar UUID.

Figure 4 : The detailed diagnosis of the Sharing events