Phone Events Test

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system. It provides key features like-

  • Desk Phone Support - Compatibility with a variety of desk phones from leading manufacturers

  • Call Transfer - Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere

  • Call Forwarding - Manage personal call handling rules to redirect calls to internal users and external phone numbers

  • Voicemail - Voicemail transcription and notification allows you to easily manage voice messages from any device

  • Call Recording - On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations

  • Elevate to Meeting - Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

This test monitors phone events and provides key metrics like - caller flow events, callee flow events and voice-mail flow events. These metrics allow administrators to understand the quality and performance of zoom phone calls.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the zoom account

Configurable parameters for the test
Parameters Description

Test period

How often should the test be executed, the default value is 12 hrs.

Host

The host for which the test is to be configured. By default, this is Zoom.us.

Client ID

When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API

Secret Token

Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API

Show N DD

By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.

DD Frequency

Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.

Detailed Diagnosis

To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

  • The eG manager license should allow the detailed diagnosis capability
  • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Caller flow events

Indicates the number of caller flow events

Number

The detailed diagnosis of this measure lists the event time, ringing start time, connected start time, answer start time, call end time, result, caller name, caller number, caller extension type, caller extension number, caller timezone, caller connection type, callee name, callee number, callee extension type, callee extension number, callee timezone, callee connection type, call ID, caller ID, caller device ID, callee ID, callee device ID, meeting ID.

Callee flow events

Indicates the number of callee flow events

Number

The detailed diagnosis of this measure lists the event time, ringing start time, connected start time, answer start time, call end time, result, caller name, caller number, caller extension type, caller extension number, caller timezone, caller connection type, callee name, callee number, callee extension type, callee extension number, callee timezone, callee connection type, call ID, caller ID, caller device ID, callee ID, callee device ID, meeting ID.

Voicemail flow events

Indicates the number of voicemail flow events

Number

The detailed diagnosis of this measure lists the event time, caller name, caller number, caller extension type, callee name, callee number, callee extension type, duration, transcription status, transcription content, call ID, caller ID, callee ID.

The detailed diagnosis of Caller flow events lists the event time, ringing start time, connected start time, answer start time, call end time, result, caller name, caller number, caller extension type, caller extension number, caller timezone, caller connection type, callee name, callee number, callee extension type, callee extension number, callee timezone, callee connection type, call ID, caller ID, caller device ID, callee ID, callee device ID, meeting ID:

Figure 1 : The detailed diagnosis of the Caller flow events measure

The detailed diagnosis of Callee flow events lists the event time, ringing start time, connected start time, answer start time, call end time, result, caller name, caller number, caller extension type, caller extension number, caller timezone, caller connection type, callee name, callee number, callee extension type, callee extension number, callee timezone, callee connection type, call ID, caller ID, caller device ID, callee ID, callee device ID, meeting ID:

Figure 2 : The detailed diagnosis of the Callee flow events measure

The detailed diagnosis of Voicemail flow events lists the event time, caller name, caller number, caller extension type, callee name, callee number, callee extension type, duration, transcription status, transcription content, call ID, caller ID, callee ID:

Figure 3 : The detailed diagnosis of the Voicemail flow events measure