Phone Recording Events Test

All call recordings will be saved to the cloud. Admins can access all call recordings using the call log. Users can access their own ad hoc or automatic call recordings using call history.

This test monitors all the phone recording events happened during the zoom phone call. The detailed diagnosis of this test will point you to various events like- recording type, caller name, caller number, callee name, callee number, direction, duration etc.

Target of the test : Zoom

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the zoom account

Configurable parameters for the test
Parameters	Description
Test period	How often should the test be executed, the default value is 12 hrs
Host	The host for which the test is to be configured. By default, this is Zoom.us.
Client ID	When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API
Secret Token	Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API
Show N DD	By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter.
DD Frequency	Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency.
Detailed Diagnosis	To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled: The eG manager license should allow the detailed diagnosis capability Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.

Measurements made by the test
Measurement	Description	Measurement Unit	Interpretation
Recording flow events	Indicates the number of recording flow events	Number	The detailed diagnosis of this measure lists the event time, recording type, caller name, caller number, callee name, callee number, direction, duration, owner name, owner type, owner extension number, site ID, call ID, recording ID, User ID.

The detailed diagnosis of Webinar participant QoS summary lists the the event time, recording type, caller name, caller number, callee name, callee number, direction, duration, owner name, owner type, owner extension number, site ID, call ID, recording ID, User ID:

Figure 1 : The detailed diagnosis of the Recording flow events summary measure