Phone QoS Events Test
Quality of Service (QoS) is a key consideration for any of the communication service like meetings, webinars, calls etc. Zoom captures the details of QoS at regular intervals for Zoom calls and publishes this information along with QoS events to all event subscribers. This information is very useful for administrators as through this they get insights around the quality of calls which directly affect caller and callee experience. This test monitors the QoS events and collect QoS metrics for phone calls which help understand the issue if call quality is poor.
The detailed diagnosis reveal more granular metrics like Event name, Start time, User Type, QoS Type, Bitrate, Avg. Packet loss, Max Packet Loss, Jitter, Network Delay, MOS, Call ID, User ID.
Target of the test : Zoom
Agent deploying the test : A remote agent
Outputs of the test : One set of results for the monitored Zoom account
| Parameters | Description |
|---|---|
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Test period |
How often should the test be executed, the default value is 12 hrs |
|
Host |
The host for which the test is to be configured. By default, this is Zoom.us. |
|
Client ID |
When configuring the Zoom API, you should have created an API client with OAuth authentication. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard and save down. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Secret Token, refer to Setting up Zoom API |
|
Secret Token |
Secret Token is created along with Client ID during API configuration. Each client app is assigned with a Client ID which you need to copy from client app configuration wizard. Zoom API requires Client ID and Secret Token when calling REST APIs. To know more about how to create Client ID and Client Secret, refer to Setting up Zoom API |
|
Show N DD |
By default, this parameter is set to 50. This indicates that, by default, the detailed diagnosis of this test will display the details of only 50 events. If you wish this test to report details of all events, then specify "all" against this parameter. |
|
DD Frequency |
Refers to the frequency with which detailed diagnosis measures are to be generated for this test. The default is 1:1. This indicates that, by default, detailed measures will be generated every time the test runs, and also every time the test detects a problem. You can modify this frequency, if you so desire. Also, if you intend to disable the detailed diagnosis capability for this test, you can do so by specifying none against DD Frequency. |
|
Detailed Diagnosis |
To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option. The option to selectively enabled/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:
|
| Measurement | Description | Measurement Unit | Interpretation |
|---|---|---|---|
|
Phone Calls QoS |
Indicates the total number of QoS events received |
Number |
If the QoS is deteriorating over a number of measurements, you can look at detailed diagnosis to understand the underlying issue. The detailed diagnosis of this measure reveal more granular metrics like Event name, Start time, User Type, QoS Type, Bitrate, Avg. Packet loss, Max Packet Loss, Jitter, Network Delay, MOS, Call ID, User ID. |
The detailed diagnosis of Phone Calls QoS reveals more granular metrics like Event name, Start time, User Type, QoS Type, Bitrate, Avg. Packet loss, Max Packet Loss, Jitter, Network Delay, MOS, Call ID, User ID.
Figure 1 : The detailed diagnostics of the Phone Calls QoS measure
