Trouble Ticket Integration Using a Web Services Framework

eG Enterprise can integrate with TT systems that support a web services framework. The eG manager establishes an HTTP/S connection to a web services URL on the third-party system and communicates alarm information to that TT system using its web services API. Upon receipt of an alarm, the TT system automatically generates/modifies/closes trouble tickets. 

Without the need for any complex instrumentation, eG Enterprise can readily integrate with the following help desk systems via their web services interface:

  • Manage Engine’s ServiceDesk
  • Autotask
  • ServiceNow
  • Remedy Force
  • PagerDuty
  • HipChat
  • Slack
  • JIRA

The topics will discuss how eG integrates with each of the TT systems mentioned above.

To enable you to integrate with any other help desk system that supports a web services interface, eG Enterprise provides a proprietary web services-based integration framework, which can be easily fine-tuned to enable the integration.