Trouble Ticket Integration Using a Web Services Framework

eG Enterprise can integrate with TT systems that support a web services framework. The eG manager establishes an HTTP/S connection to a web services URL on the third-party system and communicates alarm information to that TT system using its web services API. Upon receipt of an alarm, the TT system automatically generates/modifies/closes trouble tickets. 

This is the preferred integration option as all the necessary processing can be done in the monitoring tool itself, without requiring additional integration work to be done in the Service Desk tool.

Without the need for any complex instrumentation, eG Enterprise can readily integrate with the following help desk systems via their web services interface:

  • Manage Engine’s ServiceDesk
  • Autotask
  • ServiceNow
  • Remedy Force
  • PagerDuty
  • HipChat



    HipChat was acquired by Slack in July 2018. Following this, HipChat customers were migrated to the Slack group collaboration platform.

  • Slack
  • JIRA
  • ATF
  • Ivanti Service Manager
  • Moogsoft
  • ConnectWise
  • Microsoft Teams
  • OpsGenie
  • SapphireIMS
  • ZenDesk
  • VictorOps

Click on the links below to know how eG integrates with each of the TT systems mentioned above.

Additionally, you can also configure eG Enterprise to integrate with any third-party TT system that is capable of accepting incoming webhooks. Refer to the Webhook Integration topic to know the procedure for the same.