Trouble Ticket Integration Using a Web Services Framework

eG Enterprise can integrate with TT systems that support a web services framework. The eG manager establishes an HTTP/S connection to a web services URL on the third-party system and communicates alarm information to that TT system using its web services API. Upon receipt of an alarm, the TT system automatically generates/modifies/closes trouble tickets. 

Without the need for any complex instrumentation, eG Enterprise can readily integrate with the following help desk systems via their web services interface:

  • Manage Engine’s ServiceDesk
  • Autotask
  • ServiceNow
  • Remedy Force
  • PagerDuty
  • HipChat

     

    Note:

    HipChat was acquired by Slack in July 2018. Following this, HipChat customers were migrated to the Slack group collaboration platform.

  • Slack
  • JIRA
  • ATF
  • Ivanti Service Manager
  • Moogsoft
  • ConnectWise
  • Microsoft Teams
  • OpsGenie
  • SapphireIMS
  • SNOW ITOM
  • ZenDesk
  • VictorOps

Click on the links below to know how eG integrates with each of the TT systems mentioned above.

Additionally, you can also configure eG Enterprise to integrate with any third-party TT system that is capable of accepting incoming webhooks. Refer to the Webhook Integrationtopic to know the procedure for the same.