Trouble Ticket Integration Using a Web Services Framework
eG Enterprise can integrate with TT systems that support a web services framework. The eG manager establishes an HTTP/S connection to a web services URL on the third-party system and communicates alarm information to that TT system using its web services API. Upon receipt of an alarm, the TT system automatically generates/modifies/closes trouble tickets.
Without the need for any complex instrumentation, eG Enterprise can readily integrate with the following help desk systems via their web services interface:
- Manage Engine’s ServiceDesk
- Autotask
- ServiceNow
- Remedy Force
- PagerDuty
- HipChat
Note:
HipChat was acquired by Slack in July 2018. Following this, HipChat customers were migrated to the Slack group collaboration platform.
- Slack
- JIRA
- ATF
- Ivanti Service Manager
- Moogsoft
- ConnectWise
- Microsoft Teams
- OpsGenie
- SapphireIMS
- SNOW ITOM
- ZenDesk
- VictorOps
Click on the links below to know how eG integrates with each of the TT systems mentioned above.
- Integrating with ManageEngine’s ServiceDesk
- Integrating with ServiceNow
- Integrating with Autotask
- Integrating with BMC RemedyForce
- Integration with PagerDuty
- Integrating with HipChat
- Integrating with Slack
- Integrating with JIRA
- Integrating with ATF
- Integrating with Ivanti Service Manager
- Integrating with Moogsoft
- Integrating with ConnectWise
- Integrating with MS Teams
- Integrating with Opsgenie
- Integrating with SapphireIMS
- Integrating with SNOW ITOM
- Integrating with Zendesk
- Integrating with VictorOps
Additionally, you can also configure eG Enterprise to integrate with any third-party TT system that is capable of accepting incoming webhooks.
